Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be replied to in maximum 1 hour after the ticket or e–mail has been submitted. If your issue needs further assistance from an administrator, we’ll forward the trouble ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be needed for finding a solution. And if you order our Managed Servers package, any of the server administration tasks included there will be completed whenever you specify.
An Exceptional Customer Support Service
Our technical support staff will be at your disposal 24–7 if you require help working with our Web Hosting Control Panel or with any of the applications that we install for your convenience on the dedicated hosting server. What is more if you require assistance tackling the regular admin tasks on your dedicated server, you can take a glimpse at our Managed Servers package, which includes backup disk storage space, Operating System updates every week, problem troubleshooting and installation services, server monitoring and rebooting services, etcetera.
An Easy–to–Navigate Help Section
We have provided our Web Hosting Control Panel with an exhaustive knowledge base, which includes elaborate explanations of all its features and functionalities. What’s more, we have shot exhaustive video tutorials that will further explain to you how to perform a certain task or resolve a commonly experienced problem. All the instructional articles and the tutorial video clips are easily reachable from every section of the Web Hosting Control Panel via the Videos and Help buttons situated in the top right corner.