The support that you can receive from your shared website hosting supplier is really important, regardless if you have pre-sales questions and you're not a client yet, or you have some technical problem with a current account. Timely and correct info about a question or an issue will save you lots of time and efforts, not mentioning that this could often be an indicator that you're ordering from an actual web hosting provider and not from some reseller. When you acquire a hosting account from a company that does not own its servers and it cannot access them right away, it's almost certain that you will wait for a day or two so as to get a reply to your question, which means that your websites may remain offline for ages. In comparison, a supplier that offers numerous ways of communication and has a tech support crew that is available any time can assist you right away and help you reduce or entirely avoid any downtime and possible losses.
24/7 Customer Support in Shared Website Hosting
We provide you with 24/7 customer, billing and tech support for all of our shared website hosting. Even if you are not our customer yet and you have questions, we can give you a hand promptly and give you the needed info, so as to give you a choice to make an informed decision when you purchase your new website hosting account. We're available at any time, including holidays and weekends, and we supply various means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we have multiple phone numbers around the world, thus you can call the one that is closer to you. The max response time for your e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for several days to receive support for any kind of task or issue, regardless of its difficulty.