One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and in what ways you, as a client, can benefit from it.
If you ever experience a problem with your website and are unable to deal with it on your own, ask the respective web hosting company’s client care staff to help you bring the website back online. A quick solution would be the perfect scenario, but a lot of hosting companies reply within 24 hours and even more, especially if you’re doing business with a hosting reseller. Even if your problem can be fixed without much effort, your site may not function satisfactorily or may not be available whatsoever for a lengthy stretch of time, so you may lose potential customers as it is highly unlikely that anyone will be dying to come back to an out-of-order website. That is why, you should make certain not only that you can get in touch with your web hosting provider, but also that they can answer and assist you in a well-timed manner. If an application update does not go as planned or you delete something mistakenly, for example, the website must be restored speedily so as to avoid elongated unavailability.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting
come bundled with a 1-hour response time guarantee, which implies that no matter what enquiry or issue you might have, we will always be there to lend you a helping hand. The fact is, it seldom takes more than half an hour to get a problem sorted out or an inquiry answered, and this is valid for both sales and technical matters. Our customer care team members will be at your service 24x7, even on weekends and holidays, which implies that you will obtain timely assistance anytime you need it. We realize how invaluable time can be, so by the time we respond to your trouble ticket or email, we will have enquired into the issue and, if we haven’t figured out a solution, we will supply you with more details about what you have to do on your end, if the situation necessitates it. With our support service, you can be sure that there will be somebody to lend you a helping hand immediately, regardless of what time of day or night it is.