When your hosting company supplies live chat support, you can speak with a representative live and find out helpful info or get a problem resolved in a timely manner. The main advantage of using chat as an alternative to calling to consult with a live person is that you will need just a computer with Internet connection, so that you will not pay any rates if you're in a different state or country. Furthermore, it will be quicker to copy and paste information like domains, usernames or error messages i.e. details which are sometimes hard to provide to the other party over the phone. The real-time chat is also a faster solution to contact your website hosting service provider's support crew compared to using a ticketing system. Last, but not least, if some problem requires a bit more time to be dealt with, you'll be able to do something different while you wait for support on the live chat, which means that you won't waste time - something that is impossible in case you are on the phone.