If you have ordered a hosting plan and you’ve got certain queries related to a specific function/feature, or in case you have come across some obstacle and you require help, you should be able to get in touch with the respective support staff. All web hosting providers deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, since the fastest way to solve a problem most often is to send a ticket. This type of communication makes the replies exchanged by both sides simple to follow and enables the help desk team representatives to escalate the problem if, for instance, an administrator should step in. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you’ll have to use at least two separate accounts to contact the customer service staff and to actually administer the hosting space. Incessantly switching between the accounts may often be a headache, not to mention the fact that it requires a lot of time for most web hosting providers to process the ticket requests themselves.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we are using for our shared website hosting is not separate from the web hosting account. It is included in our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any given time with only a few clicks of the mouse, without ever logging out of your web hosting account. The ticketing system features a quick-search field, so you can find practically any trouble ticket that you’ve posted in the past, if needed. Also, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can discover how to resolve a specific issue even before you actually post a ticket. The ticket response time is maximum one hour, which implies that you can obtain quick assistance at any particular time and if our help desk staff recommends that you should do something inside your hosting account, you can do it on the spur of the moment without having to sign out of the Control Panel.